At Pronet Active, we strive to provide high-quality products and customer satisfaction.

Returns

Customers may request a return within 7 days of receiving the order if:

• The product received is damaged.
• The wrong product was delivered.
• The product has a manufacturing defect.
• Handling Charges: A nominal handling charge of ₹100 applies for processing returns and exchanges.

To initiate a return, please contact us at support@pronetactive.com with your order details and product images.

Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized products.
• Products damaged due to misuse or improper handling.
• Products returned without original packaging.

Refunds

After receiving and inspecting the returned product, approved refunds will be processed within 7-10 business days through the original payment method.

A product can only be exchanged once.

Contact

Email: support@pronetactive.com

Phone: +91 9855 123045